Legal and Privacy Policy

Terms and Conditions of Use

Product Terms

By using our API Products and Services, you agree to abide by these terms and conditions. We encourage you to review this policy periodically to stay informed about our policies and practices.


The following terms apply to all APIs unless otherwise stated in their individual sections.

  1. Data Usage Restrictions: Data retrieved from the API can be used to create derivative works such as map images or printed maps for immediate and direct purposes such as displaying in a newspaper. However, the sale, distribution, or reuse of these standalone maps or images for commercial purposes, separate from their original context, is strictly prohibited. Data should not be stored, cached, or held in any form beyond the initial use for the creation of these derivative works. This restriction ensures the proprietary nature of our API data is respected and prevents unauthorized commercialization..
  2. Data Privacy: User data collected, processed, or transmitted through the APIs should comply with our company's privacy policy, as well as all applicable local, national, and international privacy laws and regulations.
  3. Rate Limiting: To maintain the quality of our services, usage of the APIs are subject to rate limiting. Any attempt to circumvent these limitations may result in suspension or termination of access to the Search API.
  4. Data Integrity: It is the responsibility of the developers using our APIs to ensure the integrity of the data transmitted. Any manipulation of data that violates our integrity standards may result in access restriction or termination.
  5. Third-Party Regulations: Users and developers of the APIs are required to prohibit third parties with whom they interact from storing, caching, or using data obtained through the API for any unauthorized purposes, including but not limited to the development, testing, or improvement of other products or databases.
  6. Policy Violations: Violations of this policy can result in temporary or permanent suspension of access to our Services. In cases of severe or repeat violations, we may take additional actions, including legal action.

Search API

  1. User-Initiated Activity: All calls to the Search API should be initiated by explicit user activity. This includes, but is not limited to, clicks, taps, keypresses, voice commands, and gestures.
  2. No Storage or Caching of Data: Data retrieved through the Search API must not be stored, cached, or in any way held for use beyond the immediate need of the user-initiated request. This data should not be used to develop, test, or improve other products or databases.

Maps API

  1. Restricted Storage or Caching of Data: Data retrieved through the Map API may not be stored or cached beyond our General Data Usage restrictions, except on end-user devices for the sole purpose of offline mode. However, this data must not be held beyond a maximum period of 30 days.

Refund Policy

Slpy is committed to offering you robust, effective, and efficient mapping and search solutions for your needs. However, we understand that there may be times when our service does not live up to your expectations due to unforeseen circumstances. Therefore, we've designed our refund policy with you in mind.

1. Refund Eligibility:

Refunds are eligible under the following conditions:

  • You have been charged greater than $10 for Slpy credits that were exclusively used for services that were in error or malfunctioning. This means services were not working as described in our documentation and led to unsuccessful operations.
  • The error or malfunction must be reported to our technical support team within the current billing cycle in which it occurred. Refunds will only cover credits charged during the same billing cycle.
  • These errors or malfunctions are acknowledged and confirmed by our technical support team after proper investigation.

Please note that Slpy's policy does not consider a refund for:

  • Credits that have been consumed for successful API operations.
  • Issues arising from the misuse of the API, non-compliance with Slpy's documentation and guidelines, or errors in your application or platform.
  • Situations beyond Slpy's control, such as natural disasters, internet outages, etc., that may affect service availability.
  • The cancellation of your Pro plan subscription, as all Pro plan charges are non-refundable and are billed in advance on a monthly basis.
2. Requesting a Refund:

To request a refund, you should contact our customer support team via the Accounts and Billing Forum with:

  • The detailed description of the service error
  • The time period during which the error occurred
  • The number of credits charged during this period

The support team will investigate the issue and respond within 5-7 business days. If your claim is validated, we will initiate a refund process.

3. Refund Process:

Once your refund request is approved:

  • Slpy will refund the equivalent amount of the credits affected during the service malfunction. The refund will be issued to your original payment method used for the purchase, unless otherwise agreed upon.
  • Please allow 7-14 business days for the refund to reflect in your account. This period may vary based on your payment provider's policies.
4. Modifications to the Refund Policy:

Slpy reserves the right to modify this refund policy at any time, effective upon posting of an updated version on our website. Please check the website regularly to view the then-current refund policy.

Privacy Policy

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Fair Information Practices
Fair information
Our Contact Information
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your email address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To improve our website in order to better serve you.
      To send periodic emails regarding your order or other products and services.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide services and information. All Credit Card information is stored by our Payment Processor.
We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      Understand and save user's preferences for future visits.
      Keep track of advertisements.
      Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at:

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By logging in to your account

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 7 business days
We will notify the users via in-site notification
      Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
      Send information, respond to inquiries, and/or other requests or questions

To be in accordance with CANSPAM, we agree to the following:
      Not use false or misleading subjects or email addresses.
      Identify the message as an advertisement in some reasonable way.
      Include the physical address of our business or site headquarters.
      Monitor third-party email marketing services for compliance, if one is used.
      Honor opt-out/unsubscribe requests quickly.
      Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
      Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

PO Box 780331
San Antonio, Texas 78278
United States

Last Edited on 2023-08-02

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